On June 11th I used my service guard plan to get my washer fixed and they first stated they would be out on June 6th which was the previous Tuesday. Then they said oh wait I meant June 13th, from 12:30 to 5 is when they would show up, which is really *** because people do have jobs.
So I took the day off from work and guess what.... no one shows up!! So I call at 5 and the *** I get tells me that the order is pending so they must be running late. So I said ok.
I gave them till 6:45 and I call back and they tell me that the order date is June 20th. I tell that person, ***!!! The date was today!!! The original person said today!!
And if it was the 20th why the *** didn't that *** I called at 5 tell me that???
Please someone from Blackhills tell me that!!! Serious ***!!!
Product or Service Mentioned:
Service Guard Washing Machine Repair.
Reason of review: Poor customer service.